Similar to other industries, patients are changing the way they consume information is consumed.
The standard ‘dialing for dollars’ approach to engaging Patients is quickly giving way to ‘texting and bots with drop downs for interactive forms and slick online payment portals.
However, this is not absolute for ‘all patients’. Excalibur, understanding the diverse makeup of the patient population and that ‘one size does not fit all’ offers analytics-driven patient engagement strategies ranging from classic hard copy statements and outbound dialer campaigns to customized text and email based approaches. Excalibur will continue to manage the balance between the Provider’s financial vitality and a positive, empathetic patient experience in all of its methods and approaches.