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Pillars, Methods, And Tactics Hardwiring For Excellence

No project or day in the revenue cycle should be managed “as it occurs” and must have a component of organization and tactic to ensure ultimate efficiency. Excalibur offers five pillars and seven methods to attack your organization’s issues from an organized and efficient standpoint, which allows the team to spend more time focusing on the number one goal of every revenue cycle organization: cash.

For Health Care Finance and Revenue Cycle leaders, most initiatives and projects, as well as day to day operational challenges, can be deconstructed into the following pillars. By asking the following “business imperative” around each pillar, excellence can be hardwired and continuously improved and sustained.

STRUCTURE (org chart, key revenue cycle stakeholders)

Does the organizational chart, along with external vendors and partnerships, support the Provider’s business objectives?

PEOPLE (training, job descriptions, skill-set to position alignment, mentorship)

Are Skill Sets Aligned? Are job descriptions clear and reflective of current responsibilities?

Are staff and leadership aligned on strategies and tactical approaches? Is staff properly trained?

PROCESS (strategies and tactics)

Are policy statements and desk procedures in place and used? Are processes based upon business objectives? Are processes clearly defined and communicated? Are cross-functional process maps available for each major process?

TECHNOLOGY (enablers to Best Practice processes; Patient

Payment Estimator, BI, maximizing the host platform etc.)
Does Technology enable Process or is Process defined/limited by Technology?

Are technology enablers implemented and operationalized to support People and Process?

MEASUREMENT (Key Performance Indicators, creating a daily metric driven culture)

Are Key Leading and Lagging Performance Indicators used on a daily, weekly and monthly frequency to manage performance? Is the culture metric driven?